This is really, really good. If you've ever had problems with your luggage, you will love this. Don't get mad, make a creative video and send it to You Tube. Guess it works. Made me agree to think twice about my choices.

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight.
Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for You Tube exposing their lack of cooperation.
The Manager responded : "Good luck with that one, pal".

So he posted a retaliatory video on You Tube. The video has since received over 9.3 million hits. United Airlines contacted the musician and attempted
settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal".

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders.

Here's a link to the video: